Making a Good Second Impression It's all about what customers expect from a product to begin with, and helping customers understand how a product can help them, requires that salespeople help set those expectations.
How to Set Up a Customer Reference Program Is your company doing everything it can to generate customer referrals and positive word-of-mouth? If you suspect the answer is "no," then you should consider setting up a formal customer reference program.
2010 Top 125 Winners Training magazine Ranks 2010 Top 125 Organizations That Excel at Employee Development and Inducts Two Companies Into Its Top 10 Hall of Fame
Last Word: Rude Awakening Incivility has no place in the workplace. Here are five steps to eliminate it.
World View: Focus on Israel In spite of surface similarities, there are significant differences with tremendous gaps in the ways Americans and Israelis perceive and approach learning, communication, work, and professionalism.
How-To: Create a Climate of Creativity Anyone can be creative—creativity is more a factor of a cultivated ability than a natural one. Here are eight principles to follow to bring out the creative ability in yourself and your teams.
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* Performance Improvement Management
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* Leading Networked Organizations and Virtual Teams
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