Nexidia Debuts ESP for Call Centers August 17, 2009
Nexidia has introduced ESP, an automated system designed to identify important events occurring within a call center—e.g., those leading to increased call volume or call handle times. Nexidia ESP scans through relevant company information to compile a custom vocabulary of significant terms and phrases. It then analyzes calls through a phonetic indexing process and provides customers with visual reports interpreting the results.
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